Refund Policy
Last updated: April 2026
We stand behind our products. If something isn't right, we'll make it right. 30-DAY RETURN WINDOW
You have 30 days from the date of delivery to request a return. Items must be unused, in original packaging, and in the same condition you received them. HOW TO START A RETURN
Email support@spineshiftco.com with your order number and reason for return. We'll respond within 1–2 business days with instructions. Do not ship items back without contacting us first. REFUND PROCESSING
Once we receive and inspect your return, we'll notify you of approval or rejection within 3 business days. Approved refunds are processed within 5–10 business days to your original payment method. NON-RETURNABLE ITEMS
- Items that have been used or show signs of wear- Items returned without original packaging- Items marked as final sale or clearance DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, contact us within 7 days of delivery with photos. We will arrange a replacement or full refund at no cost to you. RETURN SHIPPING COSTS
Customers are responsible for return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping service.