Shipping policy
1. Shipping Policy:
- We offer worldwide shipping with tracking information provided for all orders.
- Orders are typically processed and shipped within 1-3 business days.
- Shipping costs will be calculated at checkout based on the weight and destination of the order.
- Customers can choose from various shipping options such as standard, expedited, or express shipping.
2. Return and Exchange Policy:
- We offer a 30-day return and exchange policy for all products purchased from our store.
- To be eligible for a return or exchange, the item must be unused and in the same condition as received.
- Customers are responsible for return shipping costs, unless the item is damaged or defective.
- Refunds will be issued within 3-5 business days after the returned item is received and inspected.
3. Payment Policy:
- We accept all major credit cards, PayPal, and other secure payment methods.
- Payment is required at the time of purchase.
- All prices are displayed in AUD ( Australian Dollar) and will be converted to the customer's local currency at checkout.
4. Customer Service:
- Our customer service team is available to assist customers with any questions or concerns.
- Customers can reach out to us via email, phone, or live chat during business hours.
- We strive to provide excellent customer service and ensure customer satisfaction with every purchase.
5. Privacy Policy:
- We value our customers' privacy and will never share or sell personal information to third parties.
- All customer data is securely stored and protected in compliance with data protection regulations.
By implementing these shopping policies, we aim to provide a seamless and enjoyable shopping experience for our customers while ensuring transparency and trust in our business practices.
- We offer worldwide shipping with tracking information provided for all orders.
- Orders are typically processed and shipped within 1-3 business days.
- Shipping costs will be calculated at checkout based on the weight and destination of the order.
- Customers can choose from various shipping options such as standard, expedited, or express shipping.
2. Return and Exchange Policy:
- We offer a 30-day return and exchange policy for all products purchased from our store.
- To be eligible for a return or exchange, the item must be unused and in the same condition as received.
- Customers are responsible for return shipping costs, unless the item is damaged or defective.
- Refunds will be issued within 3-5 business days after the returned item is received and inspected.
3. Payment Policy:
- We accept all major credit cards, PayPal, and other secure payment methods.
- Payment is required at the time of purchase.
- All prices are displayed in AUD ( Australian Dollar) and will be converted to the customer's local currency at checkout.
4. Customer Service:
- Our customer service team is available to assist customers with any questions or concerns.
- Customers can reach out to us via email, phone, or live chat during business hours.
- We strive to provide excellent customer service and ensure customer satisfaction with every purchase.
5. Privacy Policy:
- We value our customers' privacy and will never share or sell personal information to third parties.
- All customer data is securely stored and protected in compliance with data protection regulations.
By implementing these shopping policies, we aim to provide a seamless and enjoyable shopping experience for our customers while ensuring transparency and trust in our business practices.
For any shipping enquiries, contact us at support@spineshift.com