SpineShift ("we," "our," or "us") is committed to protecting your personal information. This policy explains what we collect, why we collect it, and how we use it.
1. INFORMATION WE COLLECT
When you shop with us, we collect:
- Your name, email address, shipping and billing address
- Payment information (processed securely — we never store card details)
- Order history and product preferences
- Device and browser data when you visit our site (via cookies)
2. HOW WE USE YOUR INFORMATION
- To process and fulfill your orders
- To send order confirmations and shipping updates
- To respond to your support requests
- To improve our website and product offerings
- To send marketing emails, only if you've opted in (unsubscribe anytime)
3. SHARING YOUR INFORMATION
We do not sell your personal data. We share it only with trusted third-party service providers who help us operate our store — including Shopify (our e-commerce platform), payment processors, and shipping carriers. These parties are bound by their own privacy policies.
We use cookies to maintain your shopping session, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings, though some features may not function properly.
You have the right to access, correct, or delete your personal data at any time. Contact us at support@spineshift.com to make a request.
We retain your order information for a minimum of 5 years for legal and accounting purposes. Marketing data is retained until you unsubscribe.
We use SSL encryption to protect data transmitted to and from our site. No method of internet transmission is 100% secure, but we take every reasonable precaution.
